Terms and Conditions

This website is operated by Charlotte & Bexley. Throughout the site, the terms “we”, “us” and “our” refer to Charlotte & Bexley. Charlotte & Bexley provides this website, including all information, tools and services available from this site, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all of these Terms, you should not access the website or use our Services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you have given consent for any minor dependants to use this website under your supervision.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you violate any applicable laws, including copyright laws.

You must not transmit viruses, worms or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred over various networks and may be changed to conform and adapt to technical requirements of connecting networks or devices.

Payment information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

SECTION 3 – ACCURACY AND COMPLETENESS OF INFORMATION

We make reasonable efforts to ensure that information provided on this website is accurate and up to date. However, information may occasionally contain inaccuracies or omissions.

The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions where more complete or current information is available.

We reserve the right to modify the contents of this website at any time.

SECTION 4 – PRICES AND CHANGES TO THE SERVICE

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue the Service, or any part of it, subject to applicable law.

We shall not be liable for modifications, price changes, suspension or discontinuation of the Service except where liability cannot lawfully be excluded.

SECTION 5 – PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through charlottebexley.com.

Products may be available in limited quantities and may be returned in accordance with our Returns Policy and your applicable statutory rights.

We make every reasonable effort to display product colours, images and details as accurately as possible. However, colours may appear differently depending on your screen or device.

We reserve the right to limit quantities of products offered or discontinue products at any time.

Product descriptions, availability and prices may be updated from time to time.

Nothing in these Terms affects any statutory rights you may have as a consumer.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, incorrect pricing, stock availability or payment issues.

We may limit quantities purchased per person, household or order.

If we change or cancel an order, we may attempt to notify you using the email address or other contact information provided when the order was placed.

You agree to provide current, complete and accurate purchase and account information.

For information about returns and refunds, please refer to our Returns Policy and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS

We may provide access to third-party tools and services that we do not directly control.

Your use of third-party tools may also be subject to the terms and policies of the relevant third-party provider.

We are not responsible for third-party services except to the extent required by applicable law.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, availability or practices of websites operated by third parties.

Before completing a transaction with a third party, you should review their relevant terms and policies.

SECTION 9 – REVIEWS, COMMENTS AND FEEDBACK

If you submit reviews, comments, suggestions, ideas or other content to us, you grant us permission to use, reproduce, edit, publish and display that content where legally permitted.

You agree not to submit content that violates the rights of others, is unlawful, misleading, abusive, defamatory or contains harmful software.

You remain responsible for the accuracy and legality of content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for further information about how Charlotte & Bexley collects, uses and protects personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct errors, inaccuracies or omissions and update information where appropriate.

Where an error affects an order you have already placed, we will handle the matter in accordance with applicable consumer law.

SECTION 12 – PROHIBITED USES

You must not use this website or its content:

• for any unlawful purpose;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to transmit malicious code or viruses;
• to collect or track personal information unlawfully;
• to spam, phish, scrape or otherwise misuse the website;
• to interfere with the security or operation of the Service.

We reserve the right to restrict or terminate access to the Service where these Terms are violated.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide a reliable and secure Service, but we cannot guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by applicable law, Charlotte & Bexley shall not be liable for indirect or consequential losses arising from the use of our website or Services where such liability may lawfully be excluded.

Your statutory rights as a consumer are not affected.

SECTION 14 – INDEMNIFICATION

Where permitted by applicable law, you agree to indemnify and hold harmless Charlotte & Bexley and its service providers from claims arising directly from your unlawful use of the website or material breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the maximum extent permitted by law.

The remaining provisions shall continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our Services at any time.

We may suspend or terminate access to the Service where you materially breach these Terms or use the Service unlawfully.

Any rights or obligations that arose before termination will continue where appropriate.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies referenced on our website, constitute the agreement between you and Charlotte & Bexley regarding your use of the Service.

Failure by us to enforce a provision of these Terms shall not constitute a waiver of that provision.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with applicable law.

Your mandatory rights under applicable consumer law are not affected.

SECTION 19 – CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or change these Terms by publishing an updated version on charlottebexley.com.

Where appropriate, material changes will take effect from the date stated in the updated Terms.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms and Conditions can be sent to our customer service team.

Charlotte & Bexley
Website: charlottebexley.com
Location: Bexley, London, United Kingdom
Email: info@charlottebexley.com