Privacy Policy
1. Who is responsible for processing your personal data?
The data controller responsible for processing your personal data is Charlotte & Bexley.
This website, charlottebexley.com (the “Website”), is operated by Charlotte & Bexley. By accessing and/or using the Website, you acknowledge this Privacy Policy.
For any questions regarding your personal data or this Privacy Policy, you can contact us at:
Email: info@charlottebexley.com
2. Why do we process your personal data?
Charlotte & Bexley processes personal data where necessary to provide our products and services, fulfil orders, communicate with customers and operate our Website.
We take the protection of your privacy and personal information seriously and aim to handle your information securely and responsibly.
Where we rely on your consent, you may withdraw that consent at any time by contacting us at info@charlottebexley.com. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
3. How do we use your personal data?
Depending on how you interact with our Website and the choices you make, we may use your personal information for purposes including:
- Processing and fulfilling your orders.
- Providing customer service and responding to enquiries.
- Managing payments, returns and refunds.
- Providing services offered through charlottebexley.com.
- Sending order confirmations, shipping updates and other transactional communications.
- Sending promotional emails, newsletters or other marketing communications where you have consented to receive them.
- Improving our Website, products and customer experience.
- Preventing fraud and maintaining the security of our Website and Services.
- Complying with applicable legal and regulatory obligations.
Where you have consented to marketing communications, you may unsubscribe at any time.
4. Accuracy of your information
You are responsible for ensuring that the personal information you provide to us is accurate and up to date.
If your information changes, you may contact us to request that it be updated.
5. How long do we keep your information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting applicable legal, accounting or reporting requirements.
Where personal information is processed for marketing based on your consent, we may retain relevant information until you unsubscribe or withdraw your consent, subject to any legal retention requirements.
6. Your privacy rights
Depending on applicable data protection law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of the processing of your information.
- Object to certain processing of your personal information.
- Request the transfer of your personal information where applicable.
- Withdraw consent where processing is based on consent.
- Request information regarding certain automated decision-making processes.
To exercise any of these rights, please contact us at:
We may need to request additional information to verify your identity before processing certain requests.
You may also have the right to lodge a complaint with the relevant data protection authority.
7. Data Security
Protecting our customers’ personal information is important to Charlotte & Bexley.
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
Where an account requires a password, you are responsible for keeping your password confidential and for activity carried out through your account.
If you believe that your account or personal information has been accessed without authorisation, please contact us as soon as possible at info@charlottebexley.com.
8. Sharing your information
We may share personal information with trusted third parties where necessary to operate our business and provide our Services, including payment processors, delivery and fulfilment providers, technology providers, marketing platforms and other service providers.
Our online store is powered by Shopify, which provides the e-commerce platform we use to offer our products and services.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
9. International data transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.
10. Cookies
Our Website may use cookies and similar technologies to operate the Website, remember your preferences, understand how visitors use our Website and support advertising and marketing activities.
Cookies may also be used to remember items placed in your basket, including where you leave the Website before completing checkout.
Where required, you will be given choices regarding non-essential cookies.
Further information may be available through our Cookie Policy or cookie preferences tool.
11. Third-party websites
Our Website may contain links to websites operated by third parties.
Charlotte & Bexley is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
12. SMS Marketing and Notifications
Where you have consented to receive SMS communications, we may use the information you provide to send messages relating to your order, transactional notifications, abandoned checkout reminders, promotional offers and requests for reviews.
You can withdraw your consent to marketing messages using the unsubscribe instructions provided in those communications.
Consent to receive marketing communications is not a condition of purchase.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.
The latest version will be published on charlottebexley.com.
14. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled or wish to exercise your privacy rights, please contact:
Charlotte & Bexley
Bexley, London, United Kingdom
Website: charlottebexley.com
Email: info@charlottebexley.com