Shipping Policy

We are pleased to offer free shipping on all orders at Charlotte & Bexley.

All orders are processed and dispatched through our fulfilment network. Please note that processing times may be slightly longer during public holidays and busy sale periods.

ORDER PROCESSING

Once your order has been placed, please allow 1–3 working days for processing.

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed over the weekend will begin processing on the next working day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

DELIVERY TIMES

After your order has been processed, our estimated delivery time to the United Kingdom is 5–10 working days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as:

• High order volumes
• Public holidays
• Carrier delays
• Customs or logistical delays
• Severe weather or other unforeseen circumstances

If your order is taking significantly longer than expected, please contact our customer service team and we will be happy to assist you.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a tracking number by email.

You can use this tracking information to follow the progress of your delivery.

Please allow some time after receiving your dispatch confirmation for the tracking information to become active.

CHANGING OR CANCELLING AN ORDER

We begin processing orders as quickly as possible after they are placed.

If you need to change your delivery information or cancel your order, please contact us as soon as possible at info@charlottebexley.com.

If your order has already entered the fulfilment or shipping process, we may no longer be able to make changes or stop the shipment.

If this happens, you can wait until your order arrives and then contact us regarding a return in accordance with our Returns Policy.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at info@charlottebexley.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

DELAYED ORDERS

In exceptional circumstances, deliveries may take longer than our normal estimated timeframe.

If you experience an unusual delay or your tracking information has not updated for an extended period, please contact us. We will be happy to investigate the shipment with you.

CONTACT US

If you have any questions about shipping or the status of your order, please contact:

Charlotte & Bexley
Bexley, London, United Kingdom
Email: info@charlottebexley.com
Website: charlottebexley.com